Support

Support

Phone Support
KeyTrak Support
Our support team can help you with:

  • Hardware issues
  • Software issues
  • Accounting/billing issues
  • Ownership change
  • Address change


maintenance
KeyTrak Maintenance Support
Our contract service agreement (CSA) team can help you with:

  • Purchasing a CSA
  • Updating an existing CSA


add-ons
KeyTrak Upgrades Support
Our sales team can help you with:

  • Purchasing drawer(s)
  • Purchasing peripherals (fingerprint reader, driver's license scanner and/or security camera)
  • Upgrading your key system


supplies
KeyTrak Supplies
Our supply sales team can help you with:

  • Ordering supplies (key tags, rivets, zip ties, washers, etc.)
  • Ordering an override key
  • Recovering your customer number/password for online ordering


Support

Our highly trained group of support representatives is available to provide software phone support 24 hours a day, seven days a week. The support is free for the first 90 days after a KeyTrak system is installed, and thereafter if an authorized maintenance agreement is signed. The benefits of purchasing a maintenance agreement include:

  • Unlimited toll-free software phone support 24/7
  • Priority replacement for all KeyTrak equipment
  • Software updates and enhancements
  • Discounts on supply orders
  • Additional discounts on all key tag orders

Software License

To renew your software license, use the links below to submit your request or chat with us live. You can also call us directly at 800.541.5033.

Software Renewal Request