KeyTrak Support Is Here For You
Even in the midst of the COVID-19 crisis, the KeyTrak Support team stands ready and available to assist.
Recently, we delivered a message to all KeyTrak customers expressing our concern for everyone in the larger KeyTrak Family – our customers, your employees and their families, and our own associates and families.
On behalf of the entire KeyTrak Support organization, I want to reinforce our company’s comments and our commitment to be here for you and to get through this together.
Even in the midst of the COVID-19 crisis, the KeyTrak Support team stands ready and available to assist. To reach the Support Center, the same channels you always rely on are still open and staffed:
Support Toll-Free Number: 800-541-5033
- Monday - Friday: 7:00am - 7:00pm Central
- Saturday: 8:00am - 4:00pm Central
- On-Call Support: 24/7
We have taken a number of steps to protect both our associates and our customers, including the flexibility to reschedule or otherwise postpone in-person activity at your establishment – from sales and training to installation and repairs. We also are closely monitoring state and federal guidelines and adjusting our support activities in how we serve you.
Additionally, we have deployed several technical solutions and tools internally that will allow our KeyTrak Support team to provide support, even if our associates are required to work remotely or are unable to work from KeyTrak Headquarters.
We are determined to get through this situation together with you and live up to the best of our values and commitments. That includes providing the high levels of support you have come to expect from us.
We wish the best for you, your employees, and your families.
Bob Poole, Vice President, KeyTrak Support