Phone Support

Phone Support

Contact our support team at 800.541.5033 for help with:

  • Hardware issues (option 1)
  • Software issues (support available 24/7) (option 1)
  • Ownership changes (option 3)
  • Address changes (option 3)
  • Installation information (option 5)
  • Accounting/billing issues (option 6)
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Supplies

Browse our catalog to order supplies such as:

  • Override keys 
  • Key tags 
  • Key fob pouches 
  • Rivets 
  • Zip ties 
  • Washers 
  • And more
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Extended Support

Get in touch with our corporate sales team to:

  • Receive extended service for your system by purchasing or updating a maintenance agreement.
  • Purchase drawers.
  • Order equipment such as fingerprint readers, driver’s license scanners, and security cameras.
  • Upgrade your system.

 

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Live Training

Sign up for our live video training program, KeyTrak Live, to learn more about:

  • Adding and editing checkout reasons
  • How to add users and set up user profiles
  • Using the online manual
  • Utilizing Web Plus and KeyTrak Edge Remote
  • Creating and running reports

 

If you’re covered by an active maintenance agreement, you’ll receive access to Live at no additional cost.

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Software License

Renew your software license by submitting a renewal request or chatting with us live. You can also call us directly at 800.541.5033 (option 1).