September 1, 2018
In the news
Great Customer Experience Is More Than a Free Bottle of Water
(Published in September 2018 issue of AutoSuccess)
How many times have you visited a business that specializes in big purchases — a title company, a bank, a dealership — and been oered a bottle of water or a snack while you wait? Whether you took advantage of the oer or not, did the bottle of water affect how you viewed that business?... (continue reading)