News, Press, and Podcasts

(Published in the November 2019 issue of AutoSuccess)

Business is about building relationships. Sure, there are a myriad of ways to approach selling vehicles or services, but meeting your business goals will always boil down to relationships — employee-customer relationships and employee-employee relationships.

(Published in October 2019 issue of AutoSuccess)

As margins grow slimmer in the automotive retailing industry, you can blame any number of factors outside your control: interest rates, customer buying preferences, general market uncertainty, and several others. One thing you can do something about is employee turnover, which the 2018 NADA Dealership Workforce Study says has risen to 46%... (continue reading)

(Published in September 2019 issue of AutoSuccess)

Earlier this summer, three dealerships made headlines when 12 vehicles worth nearly $1 million were stolen. What the media didn’t mention was that the price tag of the vehicles themselves is a fraction of the costs dealerships absorb after an inventory loss. But why should you care? High-profile thefts like these only make headlines because they’re uncommon, right? Maybe not… (continue reading)

(Published in August 2019 issue of AutoSuccess)

If people from a century ago were to peek into the modern-day world, the technology they’d see would seem magical: doorbell cameras, smart thermostats, artificially intelligent devices, self-driving cars... (continue reading)

(Published in July 2019 issue of AutoSuccess)

I recently read a report that talked about how businesses are reluctant to adopt sales and marketing automation software because by the time they get a platform up and running, there’s already something new on the market to replace it... (continue reading)