Phone Support

Phone Support

Contact our support team at 800.541.5033 for help with:

  • Hardware issues (option 1)
  • Software issues (support available 24/7) (option 1)
  • Sales (option 3)
  • Ownership changes (option 4)
  • Address changes (option 5)
  • Installation information (option 6)
  • Accounting/billing questions (option 7)


Call 800.541.5033 (option 2) or browse our catalog to order supplies such as:

  • Override keys 
  • Key tags 
  • Key fob pouches 
  • Rivets 
  • Zip ties 
  • Washers 
  • And more

Extended Support

Call 800.541.5033 (option 4) to:

  • Receive extended service for your system by purchasing or updating a maintenance agreement.
  • Purchase drawers.
  • Order equipment such as fingerprint readers, driver’s license scanners, and security cameras.
  • Upgrade your system.



Live Training

Sign up for our live video training program, KeyTrak Live, to learn more about:

  • Adding and editing checkout reasons
  • How to add users and set up user profiles
  • Using the online manual
  • Utilizing Web Plus and KeyTrak Edge Remote
  • Creating and running reports


If you’re covered by an active maintenance agreement, you’ll receive access to Live at no additional cost.


Software License

Renew your software license by submitting a renewal request or calling us directly at 800.541.5033 (option 1).