BMW Markham

Before we implemented the KeyTrak Service Express kiosk, TrueSpot, and KeyTrak Edge, tracking vehicle and key locations was time-consuming and often relied on manual processes. Staff spent too much time searching for vehicles and keys, and communication between departments was more difficult. We wanted to reduce customer wait times while improving productivity.

The kiosk, TrueSpot, and KeyTrak Edge work together to create a seamless process from drop-off to pickup.

TrueSpot and KeyTrak Edge provide real-time visibility and accountability for vehicle and key management, while the kiosk makes drop-off and pickup faster, more convenient, and less dependent on staff availability.

Since implementing these tools, we spend significantly less time searching for vehicles and keys, allowing our team to focus more on serving customers. Customer drop-off and pickup wait times have decreased, particularly during busy periods. Communication between advisors, technicians, valets, and porters has also improved, because everyone has access to the same vehicle and key location information.

Overall, the systems have helped us create a faster, more organized, and more customer-focused service experience.