Solutions for Service Departments
Prevent Lost Profits and Build Customer Trust
Customers expect a smooth experience at your dealership. But what if a new customer can't test drive a vehicle because the key is in service? Or what if a loaner vehicle has no gas because an employee used it for personal errands? Worse yet, what if a customer's vehicle is stolen while in service because an employee left the key in the ignition?
Our KeyTrak Edge system helps you increase your service department’s security, improve communication with sales staff, and hold employees accountable.
"Now, when a customer visits our service drive, we’re able to take their key, and we’re able to protect it and lock it in the KeyTrak system so that we can track where that key is prior to the work beginning, while the work is in process, and then when we deliver it back to our customer."
Increase Your Efficiency and Security With KeyTrak
KeyTrak Edge for Service helps you track keys and vehicles from drop-off to pickup. You can see key activity across sales and service, manage loaner vehicles, and keep customer keys secure. KeyTrak service kiosks provide a self-service option to extend your business hours and reduce wait times during peak periods.
KeyTrak Edge for Service
- Securely store all vehicle keys, with drawer capacities of 120 or 240 keys.
- Track keys and vehicles in real time with Location Intelligence (optional).
- Prevent unauthorized loaner car use with automatic audit trails.
- Increase communication between sales and service staff by monitoring keys across both departments.
- Manage repair orders for improved turnaround times.
KeyTrak Service 365 Kiosk
- Provide customers 24/7 drop-off or pickup.
- Deliver a fast, predictable service experience.
- Support higher after-hours volume.
- Increase security by eliminating the traditional key drop box.
KeyTrak Service Express Kiosk
- Standardize and simplify service intake.
- Provide customers a self-led drop-off or pickup option.
- Reduce long lines during peak arrival times.
- Give advisors more time for high-impact work like service recommendations and follow-ups.